Widerrufsrecht
Return & Refund Policy
Last Updated: August 6, 2026
Thank you for shopping with Marius Pedersen A/S.
We are committed to providing our customers with quality products and a reliable shopping experience. We understand that there may be occasions when you need to return an item or request a refund. This Return & Refund Policy explains the conditions, procedures, and timeframes applicable to returns, exchanges, cancellations, damaged or incorrect products, and refunds.
Please read this policy carefully before making a purchase.
By placing an order through our store, you acknowledge that you have read and understood this Return & Refund Policy.
1. 30-Day Return Policy
We offer a 30-day return policy.
You have 30 days from the date you receive your order to contact us and request a return.
To qualify for a return, the product must generally meet the following conditions:
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The product must be in the same condition as when you received it.
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The product must be unused and unworn.
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The product must not have been damaged after delivery.
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All original labels, tags, accessories, manuals, parts, and other included materials must be present.
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The product should be returned in its original packaging where reasonably possible.
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You must provide a valid receipt, order confirmation, or other proof of purchase.
Products showing signs of excessive use, misuse, accidental damage, unauthorized modification, or missing parts may not qualify for a full refund, except where applicable consumer law provides otherwise.
Please contact us before returning any product.
2. How to Request a Return
To request a return, please contact our customer service team:
Marius Pedersen A/S
Email: blanketterror5484@gmail.com
Phone: +45 48 27 63 91
When contacting us, please provide as much of the following information as possible:
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Your full name
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Order number
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Email address used when placing the order
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Product you wish to return
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Quantity being returned
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Reason for the return
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Description of any problem with the product
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Photos or videos where relevant, particularly for damaged, defective, or incorrect products
After receiving your request, our customer service team will review the information and provide further return instructions where the return is accepted.
Please do not send products back before contacting us and receiving the appropriate return instructions.
Unauthorized returns may experience delays in identification and processing.
3. Return Shipping Address
Unless we provide different instructions after approving your return, approved returns should be directed to:
Marius Pedersen A/S
C/O Marius Pedersen A/S
Nordborgvej 81
6430 Nordborg
Denmark
Please follow the return instructions provided by our customer service team before shipping your return.
Depending on the circumstances of the return, we may provide additional information regarding:
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The appropriate return address
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Packaging requirements
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Shipping instructions
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Return documentation
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Return shipping label, where applicable
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Tracking requirements
We recommend retaining your shipping receipt and tracking information until your return and refund have been fully processed.
4. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and applicable consumer protection law.
For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for the direct cost of returning the product, unless otherwise stated or required by applicable law.
If you receive a product that is:
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Defective
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Damaged upon arrival
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Incorrect
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Significantly different from what you ordered
please contact us before returning it.
Where we determine that the problem is attributable to us or the product, we will provide an appropriate solution in accordance with applicable law, which may include return instructions, replacement, repair, or refund.
Please do not independently arrange an expensive return shipping method without contacting us first if you believe the product is defective, damaged, or incorrect.
5. Damaged Products
Please inspect your package and products as soon as reasonably possible after delivery.
If your order arrives damaged, please contact us promptly at:
When reporting shipping or product damage, please provide:
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Your order number
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Your name
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A description of the damage
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Photos of the damaged product
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Photos of the external shipping package where relevant
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Photos of the shipping label where relevant
This information helps us evaluate the issue and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, refund, repair, or another appropriate remedy.
6. Defective Products
If you believe that your product is defective, please contact our customer service team.
Please describe the problem in reasonable detail and, where possible, provide photos or videos demonstrating the defect.
We may request additional information to determine whether the product is defective and to identify the most appropriate solution.
Nothing in this policy limits any mandatory legal rights you may have in relation to defective products.
7. Incorrect Products
If you receive a product different from the product you ordered, please contact us as soon as possible.
Please provide:
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Your order number
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A description of the product ordered
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A description of the product received
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Clear photos of the product received
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Photos of product labels or packaging where applicable
Once the issue has been verified, we will provide instructions for resolving the problem.
Depending on the circumstances, this may include sending the correct product, arranging a return, or providing a refund.
8. Missing Items
If your order contains multiple products and you believe an item is missing, please first check:
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All packaging materials
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Separate parcels or tracking numbers associated with your order
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Any shipping notifications you have received
Some orders may be delivered in more than one package.
If an item is still missing, please contact:
Include your order number and details of the missing product so that we can investigate.
9. Non-Returnable Items
Certain types of products may not be eligible for return, particularly where return restrictions are permitted by applicable law.
These may include:
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Perishable goods, including certain food products, flowers, or plants
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Products made specifically to customer requirements
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Customized or personalized products
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Certain personal care, hygiene, or beauty products where applicable
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Products that cannot be returned for health or hygiene reasons after being unsealed, where legally applicable
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Hazardous materials
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Flammable liquids
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Flammable gases
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Other products subject to legal shipping or safety restrictions
Please contact us before returning any such product.
Statutory rights relating to defective, damaged, or incorrectly supplied goods remain unaffected.
10. Sale and Promotional Items
Unless otherwise required by applicable consumer protection law, certain final-sale or specifically identified non-returnable promotional products may be excluded from our voluntary 30-day return policy.
However, any mandatory rights you have under applicable consumer law, including rights concerning defective or incorrectly supplied products, remain unaffected.
If you are unsure whether a promotional product is eligible for return, please contact us before sending it back.
11. Gift Cards
Gift cards are generally non-returnable and non-refundable except where required by applicable law.
If you experience a technical problem with a gift card purchased from us, please contact our customer service team for assistance.
12. Exchanges
If you wish to exchange a product, please contact us first.
In many cases, the fastest way to obtain a different product, size, or variation is to:
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Request a return for the original product.
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Follow the return instructions provided by us.
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Wait for confirmation regarding the return.
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Place a new order for the desired product.
Availability of replacement products cannot be guaranteed until a new order has been successfully placed.
13. European Union 14-Day Right of Withdrawal
If you are a consumer located within the European Union and the relevant consumer protection rules apply to your purchase, you generally have a statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason.
The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods, subject to applicable law.
To exercise your right of withdrawal, you must communicate your decision to withdraw from the purchase before the applicable withdrawal period expires.
You may contact us at:
Marius Pedersen A/S
C/O Marius Pedersen A/S
Nordborgvej 81
6430 Nordborg
Denmark
Email: blanketterror5484@gmail.com
Phone: +45 48 27 63 91
Your communication should clearly state that you wish to withdraw from your purchase.
14. Returning Products After EU Withdrawal
Where the EU statutory right of withdrawal applies, you must return the relevant goods without undue delay and generally no later than 14 days after informing us of your decision to withdraw, subject to applicable law.
You are generally responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to bear that cost.
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, to the extent permitted by applicable law.
Certain products and contracts may be excluded from the statutory right of withdrawal under applicable EU or national law.
15. Order Cancellations
If you wish to cancel an order before it has been shipped, please contact us as soon as possible:
Email: blanketterror5484@gmail.com
Please include your order number in your request.
We will make reasonable efforts to process cancellation requests before dispatch. However, we cannot guarantee that an order can be cancelled once processing, fulfillment, or shipment has begun.
If the order has already been shipped, you may need to wait until delivery and then follow the applicable return or withdrawal procedure.
This does not affect any statutory cancellation or withdrawal rights available to you.
16. Refund Inspection
Once your return reaches us, we will inspect it.
The inspection may include checking:
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Product condition
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Packaging
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Accessories
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Included parts
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Labels and tags
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Serial or identifying information where applicable
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Whether the returned product corresponds to the original order
We will notify you once your return has been received and reviewed.
If additional information is required, our customer service team may contact you.
17. Refund Approval
After inspection, we will notify you whether your refund has been approved.
If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.
Refunds may include amounts required by applicable consumer protection law.
Any deductions, where legally permitted, will be communicated to you where appropriate.
18. Refund Processing Time
Once a refund has been approved, we aim to process it within 10 business days.
After we issue the refund, your bank, card issuer, payment provider, or other financial institution may require additional time to display the funds in your account.
These external processing times are outside our direct control.
If more than 15 business days have passed since we confirmed that your refund was approved and you still have not received the funds, please contact us:
Email: blanketterror5484@gmail.com
Phone: +45 48 27 63 91
Please include your order number and relevant refund information.
19. Refund Method
Approved refunds will normally be returned to the original payment method.
For example, if an order was paid by an eligible credit or debit card, the refund will normally be sent back through the same payment channel.
We generally cannot redirect a refund to an unrelated payment method or another person's account.
If the original payment method is no longer available, please contact our customer service team so that the situation can be reviewed.
20. Partial Refunds
In circumstances permitted by applicable law, a partial refund may be considered where:
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Products are returned with missing components
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Products have been damaged after delivery
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Products show handling beyond what is reasonably necessary to inspect them
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Accessories or other included materials are missing
Any reduction in refund value will be handled in accordance with applicable consumer protection requirements.
Defective goods and other situations covered by mandatory consumer rights will be handled according to applicable law.
21. Packages Returned to Sender
If a package is returned to us because it could not be delivered, we may contact you to determine the appropriate next step.
Possible reasons include:
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Incorrect or incomplete delivery address
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Failed delivery attempts
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Package not collected
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Delivery refused
Depending on the circumstances, additional shipping charges may apply before a package is resent, where permitted by applicable law.
22. Lost Return Packages
Customers should use an appropriate trackable shipping service when returning products.
Please retain:
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Return tracking number
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Shipping receipt
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Proof of postage
We cannot confirm receipt of a returned product until it has actually been delivered to the designated return location.
If your return appears to have been lost during transportation, please contact the shipping carrier using your tracking information.
23. Proof of Purchase
We may request proof of purchase before processing a return, refund, exchange, or warranty-related request.
Acceptable proof may include:
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Order confirmation
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Order number
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Purchase receipt
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Payment confirmation
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Other documentation reasonably demonstrating that the product was purchased from our store
Providing accurate order information will help us process your request more efficiently.
24. Customer Responsibility
Customers are responsible for providing accurate information when placing an order and when requesting a return.
When returning a product, please package it securely to reduce the risk of damage during transportation.
Where possible, use the original protective packaging.
Please do not include unrelated personal items or products that were not part of the approved return.
25. Statutory Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any mandatory consumer rights that apply to your purchase.
Depending on your country of residence and the destination of the order, additional statutory rights may apply regarding:
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Product conformity
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Defective products
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Incorrect products
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Delivery
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Cancellation
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Withdrawal
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Repair
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Replacement
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Price reduction
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Refunds
Where this policy conflicts with mandatory consumer protection law, the applicable mandatory legal requirements will prevail.
26. Policy Changes
We may update this Return & Refund Policy from time to time to reflect changes to our business practices, operational procedures, or applicable legal requirements.
The latest version will be published on our website together with the applicable Last Updated date.
For purchases already made, any mandatory consumer rights applicable at the time of purchase remain unaffected.
27. Contact Information
If you have any questions about returns, refunds, exchanges, damaged products, incorrect orders, or this policy, please contact us.
Marius Pedersen A/S
Registered / Contact Address:
C/O Marius Pedersen A/S
Nordborgvej 81
6430 Nordborg
Denmark
CVR Number: 49979517
Registration Country: Denmark
Registration Start Date: October 1, 2021
Email: blanketterror5484@gmail.com
Phone: +45 48 27 63 91
Our customer service team will review your request and assist you with the appropriate next steps.